terms & conditions

The terms and conditions outlined are designed to ensure that the customers of Vista Ties (The Company) can shop with confidence at vista-ties.co.uk, we strive to provide products of the highest quality and design.

All prices stated are GB pounds Sterling & exclude VAT, packaging and delivery charges to a single UK address. Prices may be subject to change without notice, however, we will only alter the price when your order is confirmed.

Overseas Customers
Overseas visitors are welcome to use our website, however, prices will include VAT which is a UK sales tax currently calculated at 20%, this may not be payable under certain circumstances, however, additional costs for delivery may be applied. You can contact Vista Ties via the website for assistance in this matter.

Our website will accept Paypal & all major credit and debit cards at the time of ordering. Orders sent through the post with covering cheques will not be processed until the payment has been cleared. Please do not send cash through the mail.

Order Acceptance
When an order is placed it will be treated as an offer to buy and once accepted we will send you a email confirmation quoting a unique reference number, at this point we are making a legal contract with you. There are occasions, if necessary, that we may refuse your order in which case we will advise you by email as soon as possible. On receipt of your email confirmation an opportunity will exist to check the details and correct any errors. The Company also reserves the right to contact various agencies to confirm identity or check credit rating.

Products & Availability
Products shown and described on our website may not always be in stock. In the event of this situation occurring an estimated delivery time will be provided, or an alternative product offered. It should be noted that delivery dates quoted are estimates and do not constitute a contractual obligation by Vista Ties to provide garments by a certain date. Every effort has been made to display the products offered as accurately as possible, however, the colours you see will depend upon the settings on your monitor. All sizes given are provided by the manufacturers & are approximate for guidance only.

Delivery is a single drop to a UK mainland address, deliveries to the Channel Islands will incur addition costs which will be advised by email. Enquiries from elsewhere are welcome, however, contact should be made to establish shipping costs. Deliveries within the UK mainland are contracted to outside carriers whose normal delivery times are Monday – Friday 8.30 – 5.00pm. Delivery outside these times can also be arranged, however, additional costs will be charged. All deliveries must be Goods Damaged in Transit signed for and it is advisable that you keep your delivery receipt.

Goods Damaged in Transit
All goods are securely packed and leave our warehouse in perfect condition. Unfortunately from time to time damage does occur in transit. In the event that your goods show obvious signs of transit damage please refuse delivery and notify us immediately. If the damage is only visible after opening the carton you must inform Vista Ties within 48 hours. In either case Vista Ties will arrange replacement garments as soon as possible.

Faulty Goods
We undertake that the goods will, in all material respects, comply with any general description which may be submitted to you, will be of satisfactory quality and reasonably fit for normal usage. In the event that this is not the case, Vista Ties should be notified in writing of the fault within 7 days of their receipt.

No returns will be accepted without prior agreement from Vista Ties, no liability will be taken for the cost of returning goods, unless agreed by Vista Ties Ltd

The Company will accept cancellations on the understanding that no costs have been incurred. In the event that your order has been processed an artwork/origination cost plus a re-stocking charge will apply.
The conditions published above do not effect your Statutory Rights

© vista-ties.co.uk 2017. all rights reserved